HELP DESK FOR HIRE
Today’s workplace is anywhere your mobile device can take you. So when [Brand A], the largest independent beverage company, needed operational support for its delivery staff and salespeople, they turned to Bar Code Direct. Our managed services offering included Help Desk, Mobile Device Management, and asset/ticket tracking—all of which gave Brand A the real-time support it needed to service its customers. Tech issues are now resolved in real-time via remote access from Bar Code Direct. And an arsenal of spare devices remain stored at our North Grafton headquarters, which makes swapping out equipment a breeze for Worcester-based Brand A.
THE HOOKUP:
HARDWARE:
- MC67 Handheld Units for Sales Representatives
- VIP Route Sales Software
- MC67 handheld units and Zebra Printers for Delivery Drivers
- VIP Route Delivery Software
SERVICES
- SOTI Mobile Device Management
- Help Desk with Issue Track, Call Center tracking software
- Staging & Configuration for all Handheld Scanners/Printers
- Spare Pool Managementand Processing of Damaged Devices via Manufacturers Repair Depot
