While the Internet and phone allow people to collaborate across the globe, there are a few things that could use some face time. Implementing and maintaining a barcoding system is one of them. Learn why you should go local in your search for barcode companies.
Local Barcode Companies Can Do an Onsite Consultation
A local barcode solutions provider can meet with you at your place of business or warehouse. They can get a firsthand look at how your team works, what their needs are, and how barcoding systems can help. The information gathered in a consultation is far more helpful than any phone call or web conference you could ever have with a supplier three time zones away. When your local barcode partner meets with you, they can:
- Interview stakeholders, warehouse workers, and anyone who should be involved in decision-making for your next (or new) barcoding system
- Get a sense of your space and strategize on where key pieces of equipment should be installed
- Record their observations and recommend solutions that will solve your team’s biggest problems and inefficiencies
They Can Do Equipment Installation and Configuration Onsite
Because of how close a local barcoding company would be to your warehouse, they can work with you to install your equipment in whatever way is easiest for you:
- Have it shipped to your location. Your barcoding partner can then meet you there to complete the setup.
- Have it shipped directly to your partner. Your partner can then work their magic to install software, start connecting your new system to your ERP or WMS, and then drop off your new equipment at your office. You can essentially start using your system as soon as it is delivered.
If you have multiple facilities, the second option will simplify the installation process and help you get up and running sooner. Your partner can divvy up the equipment into “kits” that will meet the unique needs of each of your locations.
They Can Provide Onsite Technical Support
At one point or another, your team is going to have questions about how to use their equipment or need to troubleshoot software or hardware issues. You or your IT team may already have their hands full with other help desk problems. A local barcode system provider can help with:
- Deployment. In case there are any hiccups in your next barcoding system upgrade or rollout, your partner can help you make any last minute fixes.
- Training and onboarding. While your team gets the hang of using their new mobile computer or tablet, your partner can field any questions they have. After all, this won’t be their first time recommending this solution to a customer.
They Can Perform Onsite Hardware Service and Repair
Along with your barcode scanners, you will, for example, likely need barcode printers to go along with them. However, even the best printers may need repairs and service from time to time. Wouldn’t it give you peace of mind to know that your barcode equipment supplier is a hop-skip-and-jump away? As a side note, be sure to check whether your barcode system supplier can service special equipment brands, such as Zebra printers.
Also, keep in mind some barcode printers can weigh up to 100 lbs. Trying to ship one to a repair center is literally back-breaking work. Enjoy white glove service when your barcode supplier comes to you.
They Can Keep You Going with Equipment Loaners and Spares
Is your printer going to be out of commission for a few days while needed parts come in? You can’t afford downtime. Time is money. However, a local barcode company can come to your team’s rescue and put loaners in place so that there is no lapse in productivity.
When you are putting together your short list of local barcode companies, note that some companies just focus on reselling barcoding equipment. However, there are companies like Bar Code Direct that can create a custom solution, recommending both hardware and software that will solve your business’s specific problems. Contact us today to schedule your onsite consultation.