National Beverage Manufacture Transitions to a Direct Store Delivery System

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The Tools

HARDWARE

SERVICES

The Situation

A large national beverage manufacturer had recently transitioned to a 150-truck, direct store delivery system. With a completely mobile-based salesforce, they needed operational support that could be implemented in real time, and offered a centralized, local solution.

Our Approach

We created a localized, sophisticated support system that provided asset tracking, lifecycle management as well as device and software troubleshooting. We also integrated our local technical team with the beverage companies logistics department to speed up all interactions.

THE SOLUTION:

We customized a solution that provided live, localized Help Desk support, mobile-device management and ticket tracking to help drivers and salespeople resolve technical issues in real time. We also warehoused spare devices so we could immediately solve device issues without additional downtime.

Teams are more efficient than ever. Job site safety has improved. Repeat work orders are easier to schedule, and invoices are more timely and accurate.

The Results

Our unique, tailored approach gave drivers and salespeople a fast, dependable resource for all technical support needs. Problems were solved quickly, allowing all personnel to focus on providing superior customer service across the board.

Chris Richardson
Bar Code Direct

The Tools

HARDWARE

SERVICES

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Bar Code Direct Changes Name to Peak Technologies, LLC

Bar Code Direct is excited to announce that we are in the process of changing our name to Peak Technologies, LLC. 

Bar Code Direct joined the Peak Technologies portfolio one year ago, and over this time we have focused on leveraging the strengths and resources of Peak Technologies’ growing portfolio of companies to increase our solutions offering, geographic presence, and partner ecosystem to better serve our customers.  As we transition to the new Peak Technologies name, we will be updating our website to better reflect our collective end-to-end capabilities including an extensive portfolio of digital supply chain, mobility and retail solutions.